I have finally got around to writing my first post for my
ENN103F blog. Do not be fooled though, it does not mean I have been inactive as
far as that subject goes. If you happen to be on Facebook or a member of any
other social network you will understand how easy it is to get involved in all
that happens on those platforms.
This year I have made a concerted effort to join various
groups on Facebook that have been formed specifically for university students.
One such group is the ENN103F and in a crazy fit of enthusiasm I volunteered to
be an administrator of the group. This
is a wonderful opportunity to work on my diplomacy skills, which are sometimes
sadly lacking. As an admin of that group
I have found that the vocal members are intent of moaning about the module or
the way in which the faculty is handling the module and this has forced me to
look at ways to try and keep the focus on the learning of the module without ruffling
too many feathers. Every now and then I find that I have to sit back, away from
the computer, and think about an answer to a query because I tend to get decidedly
undiplomatic and long-winded.
This brings to mind a technique we used when facilitating
and writing reports (at a past place of employment). Always keep in mind
K.I.S.S; Keep It Simple Silly. Fortunately there are some established active
groups that are willing to allow me to share links with the members of the
ENN103F group, which is very time-saving and it keeps it simple. These links
will assist them in getting the answers to the questions that are shifting
their focus from the learning experience.
To enhance the learning experience and create enthusiasm I have created
some ‘pictures’ that will hopefully be of benefit the members. It is these
ideas that I will be sharing on the ENN103F blog.
Sadly, it seems to be human nature to be vocal when unhappy and to keep silent about contentment. This is evident from our tendency to complain about bad service, but not to compliment good service. I don't envy your position as 'Customer Care Consultant' for the ENN103F group! Oh, and by the way, I found the ENN103F module very informative and useful in the long run, even if I didn't enjoy every minute of it. :)
ReplyDeleteHi blondie! Thank you for your comment, your insights are always invaluable. The module has changed quite a bit since two years ago, so who knows how much it has changed since you did it? Anyway it is going to be an interesting experience to say the least ;)
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